Shipping policy

SHIPPING POLICY 
  
This Shipping Policy is for One Stop Pet Shop and was last updated on 07/01/2024. 
  
1. SHIPPING AND DELIVERY OPTIONS 
Shipping  (3-5 Business  Days): Any non local shipping based on automated shipping rates from USPS and UPS. 
Local Delivery (2-3 Days): Free delivery for local deliveries.
  
2. PROCESSING TIME 
  
Orders are processed within 3 business day(s) excluding weekends and public holidays.  
  
3. CANCELLATIONS 
  
After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us. 
  
4. RETURNS 
 
Returns will be accepted within 15 day(s) from the original purchase date. Items must be returned unused and in original condition. Some items, such as items on sale, may be ineligible for returns. For more information, visit our return policy on One Stop Pet Shop.
  
5. DELAYED ORDERS 
  
In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the item’s status. 
  
6. DAMAGED ORDERS 
  
One Stop Pet Shop is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider. 
  
7. SHIPPING RESTRICTIONS 
 
- Orders cannot be shipped to P.O. boxes.  
  
The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method. 
  
8. CONTACT 
  
For questions about this shipping policy, contact:  
Phone: 9048647517
Email: ospsshop@aol.com